1. Initial situation
Archived folders
Please note that only defined folders are archived. This is the inbox, the sent folder and all of your own folders. For example, the trash and drafts are not archived.
Your mailbox is archived by Seabix mail archive and you have set that all mails are removed from the mailbox after X months. Individual older emails remained in the mailbox. Why is that?
2. Exceptions
If the following conditions are met, an email is not archived, it remains in the inbox and cannot be found in the archive.
| condition | description |
|---|---|
| Email size | The maximum email size is defined here. Larger mails can only occur if they were sent internally. Due to a technical limitation, these cannot be archived. Use fileshare, for example, to send links to these files instead of large files. |
| mark | When an email is marked for follow-up, it will not be archived until it is deselected. |