1. Problem definition
- A phone number (e.g. the main phone number) is assigned to a team, resp. a group where multiple people can answer the call.
- A member is talking when the call comes in
- No other member accepts the call and the participant in the conversation hangs up
- Now it does not ring directly at this participant
2nd solution
Pickup notifications
Softphone users also have the option of pick-up notifications, which enable a call to be taken over at any time at the push of a button.
- The calling behavior described above is technically correct. When there is an incoming call, it is checked which subscriber is currently available and the bell rings there.
- If a participant hangs up, this will not be taken into account again immediately. The system is now waiting for the next "ringing cycle" to make another decision. This is set for a relatively long time in the standard.
- In order to shorten the call cycle, ask Seabix Support to reduce the member timeout to the desired number of seconds (e.g. 10).
- Let us now assume that the doorbell rings and after 5 seconds the subscriber hangs up, after another 5 seconds the current ringing cycle ends and starts over.