Activate call diversions
You can freely determine when a call is forwarded to your mobile mailbox and when not. The adaptation of these diversions are described here.
Mailbox performance
| feature | power |
|---|---|
| In which languages is the mailbox available |
German, French, Italian, English |
| Maximum number of voice messages | 30th |
| Maximum length of voice messages |
3 minutes |
| Storage of voice messages |
15 days |
| Storage duration of new / saved messages |
30 days |
| Maximum number of faxes | 30th |
Mailbox variant: Standard (all devices)
Mailbox Number - How to call your mailbox
+41 86 07x xxx xx xx
All Seabix mobile network participants get the standard variant as mailbox if selected. From a technical point of view, this is a virtual recording device on the Seabix servers and is managed centrally for all participants.
Mailbox variant: Visual Voice Mail (iOS devices)
Use of Visual Voice Mail abroad
In order for Visual Voicemail to work abroad, data roaming must be activated on your device. Note that fees may apply.
In order to use Visual Voice Mail for Apple devices, the standard Seabix mailbox must first be activated. This can then be activated by SMS. The difference to the standard variant is that the Internet must be activated on the Apple device so that the recordings can be sent directly to the Apple device. The voice messages are therefore not stored centrally, but directly on the Apple end devices. If the customer switches to the roaming network and the roaming DATA is blocked, the standard mailbox is automatically activated by our network so that the customer can still receive the voice messages in necessary situations. The Visual Voice Mail can be seen in the Telephone App> Voicemail as a list.
| What do you want to do? |
SMS |
|---|---|
| Activate Visual Voice Mail | Send SMS with text VVM ON to destination number 935 |
| Deactivate Visual Voice Mail |
Send SMS with text VVM OFF to destination number 935 |
Feature: Call Memo
When will I receive call memos?
You must have activated the function and if you cannot be reached, the forwarding to Voicemail must be activated.
| What do you want to do? | SMS |
|---|---|
| Activate Call Memos | Send an SMS with the text MEMO ON to destination number 935 |
| Deactivating call memos | Send an SMS with the text MEMO OFF to target number 935 |
Menu overview: Mailbox settings
The customer can call his mailbox at + 418607XXXXXXXX and press the ** 9 key to access the menu where he has the following options:
button |
info |
0 |
Help |
1 |
Change the greeting |
3 |
Standard fax |
4th |
Mailbox password |
5 |
Language selection of the mailbox |
6th |
Sender information |
Menu overview: Personalize mailbox
The customer can call his mailbox at + 418607XXXXXXXX for personalization. The customer can now choose from the following options:
button |
info |
1 |
Select the greeting text |
11 |
Speak your personal greeting |
4th |
Change Password |
41 |
Enter new password (6 digits), then press # |
42 |
Existing password is sent as an SMS |
5 |
change language |
51 |
Change language to German |
52 |
Change language to French |
53 |
Change language to Italian |
54 |
Change language to English |
Menu overview: Listening to the mailbox
The customer can call his mailbox at + 418607XXXXXXXX and the call information tells him the number and time of the call.
The following options are available to the customer while listening to the message:
button |
info |
1 |
Repeat message |
2 |
Clear |
3 |
to save |
4th |
Listen to call information |
6th |
Print out the fax |
7th |
8 seconds back |
777 |
Prior notice; Skip caller information |
8th |
Break |
9 |
8 seconds forward |
99 |
Next message |
0 |
Help |
# |
recall |
* |
Cancel the callback |
** 9 |
Mailbox options; personalization |
Info: Mailbox password
The mailbox password is a 6-digit number that is determined by the subscriber himself during the first personalization. In the past, a 4-digit number was used that no longer corresponds to today's security standards. If the customer no longer knows his mailbox password, he can call the mailbox with his device and enter ** 9 in the menu and then press key 4 and then key 2. This triggers an SMS in which a new 6-digit number is generated as the mailbox password.
If the customer does not have the option or has entered the password incorrectly three times, the customer service must "unlock" the mailbox again and trigger a new mailbox password via SMS.
Info: Mailbox shutdown after 6 months of inactivity
If no message has been left on the mailbox in the last 6 months, this service will be switched off because it can be assumed that the box is not needed. If this is the case, the following announcement is made when the mailbox is called:
Welcome to the .... mailbox, please enter the 9-digit number ... etc.
If the customer needs this again, the mailbox must be reactivated via customer service. The customer has to personalize this briefly.