1. Default Dashboards
customization options
The default dashboards can be customized as you like. Here are the customization options .
The following standard dashboards are available:
| Overview | The overview dashboard gives you an overview of all calls made in the selected period, as well as a detailed call evaluation. |
| real-time | The real-time dashboard shows the current status of the telephone system: active calls, callers in queues, teams and their agents. |
| Team - Real Time | In the teams dashboard you will find evaluations of all queues/teams, the average waiting time of callers and the average call duration for incoming calls. |
2.Overview Dashboard
The Overview Dashboard looks like this:
| column name | description |
|---|---|
| time | Timestamp of the call |
| From Number | Source number internal or external |
| From Name | Caller's name |
| To Number | Target number internal or external |
| To name | Name of the callee |
| status | Call Status: + hangup: call ended by hanging up + transfer: Call was transferred + noanswer: The call was not answered |
| Type | Type of call: + internal: Internal call + inbound: incoming call + outbound: Outgoing call |
| duration | Duration of the complete call |
| Ringing time | ring time |
| Talk time | talk time |
| hold time | holding time |
| labels | Labels are used for call identification (e.g. VIP customers, etc.) and any other identification purposes. If set, they are displayed here. |
| details | Links to an overview of the detailed call history, similar to the call details in the pascom client. |
3. Real Time Dashboard
The Real Time Dashboard is presented as follows:
4.Team Real Time
The Team Real Time Dashboard looks like this:
