LOG IN TO THE WORKPLACE
| Function code | description | example |
|---|---|---|
| * 44 | The currently logged on user is logged off at the workplace. | |
| * 44 {extension} | A certain extension is registered at the workplace. The corresponding PIN is requested on the phone. | Register extension 123: * 44123 |
| * 44 {extension} # {PIN} | A certain extension is registered at the workplace. The login code contains the required PIN. | Register extension 123 with PIN 0000: * 44123 # 0000 |
TAKING CALLS FROM OTHER EXTENSIONS (PICKUP)
Reserve authorization
Appropriate authorization must be available so that a call can be picked up with this speed dial code.
| Function code | description | example |
|---|---|---|
| * 8 {extension} | Pick up the call on a specific extension. | Picking up a call on extension 123: * 8123 |
CALL FORWARDING
| Function code | description | example |
|---|---|---|
| * 70 {extension} | Activates call diversion for a specific extension. The voice menu asks for the destination number of the call diversion. An external telephone number must be entered including the outside line code / outside line, if this is used. | Activate call diversion for extension 123: * 70123 |
| * 71 {extension} | Deactivates call diversion for a specific extension. If a call diversion has already been set and this is deactivated, this can also be activated. | Deactivate / reactivate call diversion for extension 123: * 71123 |
| * 74 {extension} # {destination} | Sets a call diversion with a destination number. An external telephone number must be entered including the outside line code / outside line, if this is used. | Forward extension 123 to extension 333: * 74123 # 333 Redirect extension 123 to the external telephone number 0991123456789 without an outside line: * 74123 # 0991123456789 Redirect extension 123 to the external telephone number 0991123456789 with the outside line 0: * 74123 # 00991123456789 |
VOICEMAILBOX
| Function code | description |
|---|---|
| * 100 | Call up your own voicemailbox. |
| * 101 | Accessing another user's voicemail box (PIN authentication is required). |
| * 102 | Set forwarding to your own voicemail box. |
| * 104 | Call up monitored voicemail box. |
ANNOUNCEMENT SYSTEM
| Function code | description |
|---|---|
| * 50 | Asterisk code for the announcement system. Here you can record an announcement or listen to an existing one. Follow the voice menu. |
TEAM PROMOTIONS
| Function code | description | example |
|---|---|---|
| * 99 # {extension} | Check in / check out an agent from all teams in which he is a member. | Check in / check out the agent with extension 123: * 99 # 123 |
| * 99 # {extension} # {pause code} | Pause / unpause an agent using the pause code | Pausing / unpausing the agent with extension 123 and pause code 10: * 99 # 123 # 10 |
| * 99 {team} # {extension} | Check in / check out an agent from a specific team. | Check-in / check-out of the agent with extension 123 from Team 1100: * 991100 # 123 |
| * 99 {team} # {extension} # {break code} | Pausing / unpausing an agent from a specific team. | Pausing / unpausing the agent with extension 123 from team 1100 using the pause code 10: * 99110 # 123 # 10 |
GROUP ACTIONS
| Function code | description |
|---|---|
| * 42 # {GroupID} | Speed dial code to join a group. |