1. Connection overview
Basically, the supervision is put into operation by the Seabix technician or the Seabix partner on site. Nevertheless, it is important that you know the different connections of the phone in order to be able to put the phone into operation together with the Seabix remote support in the event of a problem or in the event of a warranty replacement.
network connections
Please pay particular attention to the two network connections on the device. The icon with the computer is used to connect a network signal, we do not recommend using this port. The connector with the 3 screens is the connector that connects the phone to the network. Use this connector.
2. Where does the phone get power from?
The phone is usually delivered without a power pack. Ideally, it draws its power from a PoE (Power over Ethernet) capable network switch. All Seabix switches support this feature. The power supply from the network switch also enables the establishment of a power bridging concept with a UPS (uninterruptible power supply). Ask Seabix Sales if you are interested in this option.
3. Basic overview of the buttons & the menu
The attached figure shows the basic overview of the telephone keys
4. Sign in
- After the phone boots up, the Wildix phone app will open automatically.
- To log in, fill out the following fields:
- Domain: Name or IP address of the PBX
- Username: extension, full name, or email
- Password: Your web password
5. Make a call
- Manual :
- Enter the phone number and press the green button.
- From the phone book :
- Enter a name/number. The matching results are shown below.
- Tap on the desired contact to start the call.
- From the call history :
- Open the Call log menu
- Tap the contact or phone number, and then tap Call .
- Call a user to whom you have assigned a Colleague function key :
- Tap BLF Keys and then tap the BLF key you assigned to the colleague.
6. Video call
- During a call, tap the video button to start/stop the video stream.
7. Hold, second call
- During a call, press the Pause button to hold/resume the call.
- Press the call button to start a second call. Enter the number and then press the green button.
8. Conference Call
- Hold the ongoing call to call the contact you want to invite to the conference
- As soon as the third participant answers, press the Participants + button
9. Retrieve voicemail messages
- Tap Voicemail
- Tap the Play icon next to the message you want to listen to.
- Delete: Highlight the message(s) and tap the trash can icon .
- Mark as read: Highlight the message(s) and tap the eye icon .
10. Chat and File Transfer
- All colleagues who have been added to the team in Wildix Collaboration are displayed in the Chat menu.
- To write a chat message:
- Tap on the colleague
- Enter your message in the input field
- Tap the send icon to send the message.
- To send a file or image (up to 100 Mb) / post-it note: tap the + icon next to the input field and select the file / image (up to 100 Mb).
- You can turn off notifications of new chat messages in Settings Advanced.
10. Transfer call
- During a call, tap the blue transfer button (the call is on hold)
- Enter the phone number:
- Tap on the green Transfer button to transfer the call directly and without query
- Otherwise, tap the green handset to make an outgoing call (attendant transfer). Then press in the call window to make the transfer.
- Transferring calls using BLF keys
- During a call, open the BLF Keys menu
- Tap the co-worker's / hunt group's BLF key:
- Tap on Transfer for a direct transfer without confirmation
- Otherwise, tap Call to make an outgoing call (attendant transfer), then press the blue Transfer button on the call window.