1. General recommendations
- Cellular phone technology is evolving at a rapid pace. We therefore recommend using a mobile phone that supports at least 5G and is not older than 2 years.
- Certain cell phones do not support 5G when using the dual SIM function. Please clarify this with the device manufacturer before purchasing.
2. Reboot device
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Mandatory step
This step must be carried out correctly.
Don't just change the SIM card on the fly. In any case, restart the device if you want to change the Seabix Mobile SIM card (switch off > change card > switch on)
2. Update carrier settings
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Mandatory step
This step must be carried out correctly.
If you switch to Seabix Mobile, you will receive a new version of the App Carrier Services via Google Play. This is a mandatory process, perform the update
In any case, check whether this process has been completed. To do this, proceed as follows:
In any case, check whether this process has been completed. To do this, proceed as follows:
- Make sure the Android mobile phone is connected to the network
- Tap "Google Play" and search for "Carrier Services"
- Installed is displayed here, if Refresh is displayed here the carrier services are not up to date. In this case, click on update.
4. VoLTE and Wifi calling
- Enable VoLTE and Wifi calling
- Instructions: https://erklaert.seabix.com/de_DE/96700-mobiltelefonie/wo-aktiviere-ich-volte-und-wifi-calling-in-android%3F
5. Enable data roaming
- Enable data roaming in Settings > Connections > Mobile networks > Data roaming
5. Reset network settings
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Seabix recommendation
We recommend that Android users reset their network settings when switching cellphone providers. The network settings regulate, among other things, details such as changing mobile radio cells, etc.
If you change providers or have other problems with your Android mobile phone, it can be helpful to reset the network settings. Proceed as described below.
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All WLAN and Bluetooth settings will be deleted
Please note that all WLAN settings will also be deleted during this process, unfortunately this cannot be prevented in Android.
- Tap Settings > General Management > Reset
- Tap on "Reset network settings"
- You must now enter the code and confirm that you want to reset the settings.